Processing a refund

You can refund an invoice payment right from your account: find the invoice, select the items to refund — the refund is created in the system automatically.

How to process a refund

1. Open «My sales» → «Outgoing invoices».
2. Select the invoice you need from the list.
3. On the invoice's detail page, click «Process refund» in the «Actions» menu.
4. Select the items to refund and click «Next».

The refund is created in the system automatically. Its status is tracked in the «My sales» → «Refunds» section.

What a refund looks like for the buyer — see Refunds.