Payment

Here you will find answers to common questions about paying invoices via Invoicebox: what to do if the invoice has not arrived, how to fill in the payment purpose, how to fix a mistake, and whom to contact if the order has not been received.

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Write to Invoicebox support: c-support@invoicebox.ru or call +7 (812) 448-08-01. We are available daily from 9:00 to 21:00 Moscow time.

In this section

Invoice not receivedWhat to do if the invoice has not arrived or the file will not open — where to find the invoice and when it is not generated at all.Payment purpose when paying an invoiceState the invoice number in the payment purpose — and the money will be credited to the order automatically. What to do if the number is wrong.How to change an invoice or orderChanges to an order are made by the supplier — Invoicebox does not change the contents or terms of orders. Whom to contact in different situations.Partial, late payment and other problemsYou paid less than the invoice amount, paid after the deadline, or the order has not arrived after payment — step-by-step solutions for each situation.Payment declined by the bankWhy banks decline payments under federal law 115-FZ and how to build your company's payment profile so payments go through without questions.

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Need help?c-support@invoicebox.ru +7 (812) 448-08-01 Telegram channeldaily 9:00–21:00 Moscow time