Invoicebox Help Center
Answers about paying invoices, refunds, accounting documents and your personal account.
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For buyers
Payment
How to pay an Invoicebox invoice without errors — payment purpose, deadlines, common problems and their solutions.
6 pages insideDeferred payment and post-payment
Promised payment and the guarantee fund — ways to receive your order right away and pay the invoice later.
5 pages insideRefunds
How to get a refund for an order paid via Invoicebox: the process, timelines and special cases.
4 pages insideAccounting documents
How to get closing documents for your orders: universal transfer documents, acts, invoices — via EDM, email or post.
8 pages insideAir ticket purchase service
Buying air tickets from the organization's account: placing an order, accounting documents for your bookkeeping and ticket refunds.
4 pages insideInvoicebox.Business
Signing up for Invoicebox.Business, personal account features, employee access and service pricing.
5 pages insideRequest to Pay (RtP)
The Request to Pay (RtP) service: invoices arrive directly in your account, paid via СБП B2B in a couple of clicks.
9 pages insideTroika Business
Troika transport cards for employees: buying cards and tickets on behalf of the organization, loading tickets onto the card.
3 pages insideF-DENGI: transfers to FSIN facilities
Transfers via the F-DENGI service: how a transfer works, why funds are blocked, and how to know the money has arrived.
3 pages insidePersonal account
The Invoicebox personal account: phone number sign-in, invoices, documents and organization settings in one place.
23 pages insideInvoicebox ID
One account for signing in to Invoicebox services: profile, sign-in, two-factor protection, passkeys, sessions, app access and activity history.
15 pages insideFor merchants
Setting up the payment page in your brand style: colours, header and footer, images, extra fields for buyers.
2 pages insideFor merchants
Connecting and accepting payments
How to start accepting payments through Invoicebox: terms, pricing, documents, timelines and ways to issue invoices.
10 pages insideSettlements and payouts
How Invoicebox transfers money to partners: payout schedule, minimum amount, accounting documents and EDM roaming.
3 pages insideOnline cash register (Federal Law No. 54-FZ)
Receipts under Federal Law No. 54-FZ when working with Invoicebox: who needs a cash register, who issues receipts, and what they contain.
6 pages insideCounterparty checks
Free automatic counterparty checks in Invoicebox: the risk traffic light helps you avoid account blocks under Federal Law No. 115-FZ.
2 pages insideIntegration
Integrating an online store with Invoicebox: the API protocol, first steps, developer documentation, and ready-made modules for CMS, CRM, and ERP.
5 pages inside