How to get a refund
To get your money back for an order, contact the service supplier or the store directly — the refund decision is made by the supplier. Once the order cancellation is confirmed, Invoicebox transfers the funds within 2 business days.
Step by step
- Find the refund policy on the supplier's official website or check it with their contact center.
- Submit a refund request to the supplier.
- Wait for the decision: the supplier reviews the request within 3 to 20 days, depending on the terms of its offer.
- Once the cancellation is confirmed, Invoicebox transfers the money within 2 business days.
Where the money goes
The money is returned via the same method you used to pay:
| Payment method | Where the money is returned |
|---|---|
| Invoice or online banking | To the original account details |
| Bank card | To the same card |
| E-wallet | To the same wallet |
| Bank cash desk, ATM, terminal | To the account details we request by email |
Note
Cash refunds are not possible. Under Russian law, refunds are issued by bank transfer only.
What account details are needed for a refund
If we have requested your account details, get them from your bank: via its hotline, online banking or mobile app. The details must include:
- current account number — 20 digits;
- full name of the account holder;
- bank name;
- bank identifier code (БИК) — 9 digits.
In some cases, your bank card number may also be needed.
Are there any fees for a refund
Invoicebox does not charge any fees for refunds and transfers the amount confirmed by the supplier. However, the supplier itself — for example, an airline — may withhold part or all of the amount under the terms of its fare. Review the supplier's refund policy before purchasing.