Frequently asked questions

Here are answers to the most frequent questions about working in your account.

How do I issue an invoice?

Click «Issue invoice» in the left-hand menu, choose a sending method, and fill in the payer's details and the order contents. Step-by-step guide — Issuing an invoice.

How do I process a refund?

Open «My sales» → «Outgoing invoices», select an invoice and click «Process refund» in the «Actions» menu. More details — Processing a refund.