Refund with a promised payment or guarantee fund

If a promised paymentPromised payment Confirms your order before you actually pay: you promise to pay the invoice, and the supplier starts fulfilling the order right away. For details, see Promised payment. → or a guarantee fund was used for the purchase, the refund is issued after you pay the issued invoice and the blocked funds are released.

Standard scenario

1. Pay the invoice issued to your organization.
2. Once the payment is received, the funds frozen on the bank card or in the guarantee fundGuarantee fund Your organization's deposit with Invoicebox that lets you pay for orders with a deferral. For details, see Guarantee fund. → are unblocked.
3. From there, the standard refund procedure applies: the supplier confirms the cancellation, and Invoicebox transfers the money.

If the invoice was not paid within the deferral period

A special rule applies to promised payments. If you did not pay the invoice within the deferral period (up to 4 days), the blocked amount is charged to the bank card in full. In this case:

• you no longer need to pay the organization's invoice;
• the refund is issued following the standard procedure;
• the money goes to the bank card that was charged, not to the company's account.