Document statuses
Check the shipment status of your documents in the document request service — in the "Check shipment status" section. It shows what stage your request is at.
How to check the status
- Open the document request service — via the link in the email you receive after payment, or at app.invoicebox.ru/docs/main.
- Sign in with your phone number.
- Go to the "Check shipment status" section.
The section shows the state of each request. For completed documents an electronic version is available — you can download it right away.
If the documents are delayed
- Resend the request through the same service.
- If resending does not help, write to support:
c-support@invoicebox.ru.
Note
Electronic copies of documents are suitable for preliminary review. Only paper originals and documents received via electronic document management (ЭДО, EDM) are legally valid.