Invoice not received

If the invoice has not arrived or the file will not open, first check it in the Invoicebox services, then ask the supplier whether the order was placed.

Where to find the invoice

The invoice is available in three places:

• via the link in the Invoicebox email that arrives after the order is placed;
• in your Invoicebox account;
• in the Schet-Bukhgalteru ("Invoice to Accountant") mobile app.

Also check the Spam folder in your mailbox.

In your Invoicebox account, the invoice opens with all the details: the amount and VAT, the order contents, a QR code for payment and related documents.

When the invoice file is not generated

If the order's payment deadline is less than a day, use fast payment methods instead of a classic invoice:

• B2B payments via the Faster Payments System (СБП) — pay by QR code or a button in your organization's mobile bank;
• promised payment — the order is confirmed immediately, the invoice is paid later;
• post-payment with a guarantee fund — payment from funds deposited in advance.

If the invoice is nowhere to be found

Ask the supplier whether the order was placed and the invoice was sent. If the order is confirmed but the invoice still has not appeared, write to Invoicebox support: c-support@invoicebox.ru or call +7 (812) 448-08-01 (daily 9:00–21:00 Moscow time).