How to issue invoices in Request to Pay

An invoice in the Request to PayRequest to Pay The Request to Pay service: the seller sends a request, and the buyer confirms the payment in their bank or personal account. For details, see What is Request to Pay. → service is issued from your personal account in four steps — the payer immediately gets a notification and a link with a QR code for payment via the Faster Payments System (СБП) for legal entities. Your organization is automatically added to the list of available suppliers based on the line of business specified when you registered your store.

Issuing an invoice from your personal account

1. Open the form. Click "Issue invoice" in the left-hand menu of your personal account.
2. Fill in the main details. Choose the sending method — to the Request to Pay service, specify the store (if you have several), the invoice number, the payment deadline and the payment purposePayment purpose The field in a payment order used to match the payment to an invoice. Include the invoice number there — and the money will be credited automatically. For details, see Payment purpose. →.
3. Enter the payer's details. Enter their phone number, email address and organization's taxpayer ID (ИНН) — the system will offer to fill in any missing details automatically.
4. Add goods or services. For each item, choose the type — "Product" or "Service" — and enter the name and SKU, price, quantity and VAT rate.

Click "Issue invoice". An "Invoice issued" notification will appear on screen, and a QR code for payment will be generated.

The payer will get a notification about the new invoice and a payment link with a QR code for payment via СБП for legal entities. For invoices to reach the payer, they need to subscribe to your organization in their own account — how this works is described in Invoices and subscriptions in Request to Pay.

How to track the status

All issued invoices are stored in "My sales" → "Outgoing invoices" — the payment status is tracked there too. You'll find out about payment from a notification — for more, see Payment notifications.

Accounting documents for issued invoices

The system generates accounting documents automatically — on your behalf, based on the power of attorney signed during registration. The payer receives them according to their configured document management scenario.

To resend the documents:

1. Open "My sales" → "Outgoing invoices".
2. Find the paid invoice and open it.
3. On the "Documents" tab, download the ready files and send them by email — or click "Share" and choose an app. You can also upload additional documents for the invoice there.

Another option is to send the client a link to the document request page: they can request the full set of documents themselves via Russian Post, EDMEDM Electronic document management (ЭДО, EDM): exchanging legally binding documents through an operator — no paper, no mail. For details, see Electronic document management. →, email, or download the PDF files.

Automation

You can automate invoicing through the API — the documentation is published at docs.invoicebox.ru, see Integrations and API.