Topping up and refunding the guarantee fund

The guarantee fundGuarantee fund Your organization's deposit with Invoicebox that lets you pay for orders with a deferral. For details, see Guarantee fund. → is topped up through the Invoicebox.Business personal account, and refunds are requested with a written application. All operations are described step by step below.

How to set up the fund for the first time

1. Sign up for Invoicebox.Business.
2. In your personal account, open Accounting → Agreements, download the agreement, sign it and send a scan to c-support@invoicebox.ru.
3. Send the original document via electronic document management (ЭДО, EDMEDM Electronic document management (ЭДО, EDM): exchanging legally binding documents through an operator — no paper, no mail. For details, see Electronic document management. →) or by post: 196105, Санкт-Петербург, пр. Юрия Гагарина, д. 1.
4. Once your account is activated, open My purchases → Guarantee fund payments, enter the amount and generate a top-up invoice.

How to increase the fund

1. Check for unpaid deferred orders. If there are any, select them in your personal account, generate invoices for them and pay.
2. Issue a fund top-up invoice through the Invoicebox.Business personal account.

Orders against the topped-up fund become available 1 hour after the payment is credited.

How to reduce the fund or get a refund

1. Settle any outstanding debt: if there are unpaid orders, pay them through your personal account first.
2. Write an application in free form and attach a reconciliation statement. In the application, specify:
   • the agreement number;
   • the refund amount requested;
   • the organisation's or sole proprietor's (ИП) bank details.
3. Send the letter to: 196105, Санкт-Петербург, пр. Юрия Гагарина, д. 1, ООО «ОРЦ».

Processing takes up to 30 days from receipt of the documents.