Payment purpose when paying an invoice

State the invoice number in the payment purposePayment purpose The field in a payment order used to match the payment to an invoice. Include the invoice number there — and the money will be credited automatically. For details, see Payment purpose. → — then the system will credit the money to the order automatically, without delays.

Three rules when paying by bank transfer

1. Always state the invoice number in the payment purpose.
2. If the invoice specifies an alternative number — for example, a waybill number — use that number.
3. Before sending the payment, check the terms and payment deadline stated in the invoice.

Without the correct number, the system cannot automatically match the payment to the order. The money will not be lost, but processing will take longer: specialists will credit the payment manually.

If the invoice number is wrong or was left out

Don't worry: the payment will not be lost.

1. Write to Invoicebox support: c-support@invoicebox.ru or the online chat on the website.
2. Provide the invoice number that should have been stated and attach the payment order.
3. Wait for a reply: specialists will manually credit the money to the correct invoice and confirm the payment.