Why your transfer is blocked
A blocking message means a temporary hold of funds on the sender's bank card. The money is not lost — it is held until the transfer is passed to the institution of the Federal Penitentiary Service (ФСИН).
How a transfer works
- Hold. After you submit the transfer, the amount is blocked on your card.
- Debit. The money is debited from your account on the day the funds are sent to the penitentiary institution — usually the next business day after the payment.
- Delivery. The transfer reaches the penitentiary institution within 3 business days.
- Crediting. The institution's accounting department credits the funds to the recipient's personal account.
- Notification. Once the operation is complete, you will receive a confirmation email.
If you have questions about your transfer
Contact F-DENGI service support and check the payment status. To learn how to verify that your transfer has arrived, see How to know your transfer has arrived.